FAQ cleanup

Anyone who has looked at the FAQ in the past few days might notice that it’s growing. This is part of my clever plan to make it more useful, by adding questions people have actually asked, as well as their answers, to it.

My new goal is never to type out the answer to a question more than twice without putting it into the FAQ. After that, I’m intending to reply with links to the FAQ when those same questions come up. Hopefully, this will both (1) create a useful resource, and (2) reduce the burden for those of us pulling the support wagon.

I encourage you guys who are frequent repliers to questions to do the same. Anything we can do to reduce the amount of time we spend on support without reducing the quality is a huge win.