Playing Battlestar Galactica- 2 players sync to sameplayer #

We are trying to play a game of the Battlestar Galactica base game. Two players (same household) keep syncing to the same Player # even after they 1) used separate IP addresses 2) switched sides in-game and also joined as separate player #s and 3) did multiple restarts and uninstalls.

Once one person types in the chat, the other person’s player # switches to match that player’s #. If the other player switches sides, the player’s # will mirror it automatically.

What can we do to fix this error? We can’t play like this since they have access to the same player hand. Thank you!

We have had this once, it happens if both players have used the exact same password. Make one of them change it and/or use something other than “1234”