Problems downloading 3.7.6

James57 · December 24, 2023, 9:36am

Hi, I am currently having problems trying to update to version 3.7.6

I get the following messages

Any suggestions. Version 3.7.5 is working ok. Thanks

Merv

JoelCFC25 · December 24, 2023, 2:09pm

Please see the troubleshooting topic for this problem that commonly afflicts Windows users after a new release.

You need to find a way to un-quarantine the installer and report it to your antivirus vendor as a false positive.

James57 · December 28, 2023, 10:26am

Hi Joel, thanks for your reply. Stil no joy I’m afrain. Its now saying This App cant run on your PC. Any suggestions?

JoelCFC25 · December 28, 2023, 2:39pm

Scroll up a bit farther on the help page I linked to and read the 2 sections just above about Windows SmartScreen and Windows Defender–those are additional Windows features that frequently plague users attempting to download and run installers for just-released versions. See if either of those help move you forward.